Guest Support Supervisor

LAGUNA HOTEL HOLDINGS PTE. LTD.

Singapore
**
Manage daily reservations
Handle guest inquiries
Coordinate with departments
** Laguna Hotel Holdings Pte. Ltd. is seeking a Guest Support Supervisor to oversee reservation processes and enhance guest service while collaborating with various hotel departments. The ideal candidate should have at least two years of relevant experience and a foundational understanding of OPMS and related systems. **

Job Summary

  • The Guest Support Supervisor ensures smooth reservation processes and provides exceptional guest service while supporting the front office team.
  • This role involves managing daily bookings, coordinating with internal departments like Housekeeping and Front Office, and handling guest feedback effectively.
  • The position requires processing in-room dining food orders and ensuring all activities comply with hotel policies and regulatory requirements.

Matching Summary

Match Score: 75

** Laguna Hotel Holdings Pte. Ltd. is seeking a Guest Support Supervisor to oversee reservation processes and enhance guest service while collaborating with various hotel departments. The ideal candidate should have at least two years of relevant experience and a foundational understanding of OPMS and related systems. **

Skills & Requirements

Must-have

  • Manage daily reservations
  • Handle guest inquiries
  • Coordinate with departments
  • Process in-room dining orders
  • Maintain accurate guest records

Nice-to-have

  • Exceptional guest service skills
  • Professional and courteous manner
  • Prompt issue resolution
  • Team support capabilities

Key Requirements

  • Minimum of 2 years relevant experience
  • Basic knowledge in OPMS systems

Work Rights

Not specified

Tailored Resume

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