It Customer Support Officer

College Majors

St. Lucia, Queensland, Australia
Base: $83,776 - $93,121; bonus/equity: not specifi...
**
Tier 1 and 2 technical support experience
Windows and macos support skills
Audio-visual system maintenance
** The University of Queensland (UQ) is seeking an IT Customer Support Officer to provide Tier 1 and 2 technical support services, specializing in desktop or audio-visual systems. The role focuses on delivering high-quality customer service, effective problem-solving, and maintaining IT assets while working in a collaborative environment. **

Job Summary

  • The role involves delivering timely Tier 1 and 2 technical support across desktop and audio-visual platforms to ensure high user satisfaction.
  • Employees will maintain IT assets and teaching spaces while contributing to knowledge bases to improve overall service delivery processes.
  • The position offers competitive benefits including up to 26 weeks paid parental leave, 17% superannuation, and flexible hybrid working options.

Matching Summary

Match Score: 75

** The University of Queensland (UQ) is seeking an IT Customer Support Officer to provide Tier 1 and 2 technical support services, specializing in desktop or audio-visual systems. The role focuses on delivering high-quality customer service, effective problem-solving, and maintaining IT assets while working in a collaborative environment. **

Salary

Base: $83,776 - $93,121; Bonus/Equity: Not specified; Benefits: 17% Superannuation

Skills & Requirements

Must-have

  • Tier 1 and 2 technical support experience
  • Windows and macOS support skills
  • Audio-visual system maintenance
  • Client-facing communication abilities
  • IT asset management proficiency

Nice-to-have

  • Proactive problem-solving mindset
  • Knowledge base documentation skills
  • Cybersecurity awareness
  • Flexible working arrangement adaptability
  • Team collaboration in diverse environments

Key Requirements

  • Relevant IT qualification or equivalent experience
  • Unrestricted work rights in Australia required
  • Experience supporting Windows, macOS, or AV systems

Work Rights

Must have unrestricted work rights in Australia

Tailored Resume

Cover Letter