Servicer - Mortgage Loan 1

Texas Dow Employees Credit Union

Multiple Locations, US
On-site
Exceptional customer service
Process member transactions
Handle member service requests
Texas Dow Employees Credit Union is seeking a Mortgage Loan Servicer to handle operational duties related to mortgage loan maintenance and servicing. The role requires strong customer service skills and the ability to manage multiple tasks while adhering to compliance and quality standards

Job Summary

  • Perform a wide range of operational duties to ensure timely completion and compliance with established internal standards and external regulations for mortgage loan maintenance and servicing functions.
  • Assist customers with questions, process routine transactions such as payments, escrow disbursements, and refunds, and handle member service requests like address changes and automatic payments.
  • Perform administrative tasks including new loan reviews, release of liens, and escrow processing while adhering to quality standards and providing support to other departmental functions.

Matching Summary

Match Score: 80

Texas Dow Employees Credit Union is seeking a Mortgage Loan Servicer to handle operational duties related to mortgage loan maintenance and servicing. The role requires strong customer service skills and the ability to manage multiple tasks while adhering to compliance and quality standards.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Process member transactions
  • Handle member service requests
  • Adhere to quality standards
  • Provide departmental support

Nice-to-have

  • Collaborative relationship building
  • Passion for accuracy
  • Effective time management

Key Requirements

  • High School Diploma or equivalent
  • 1-3 years of related work experience preferred
  • Working knowledge of Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter