Specialist - Patient Access (wfm)

R1 RCM Inc.

Quezon City, Philippines
Workforce management analyst
Genesys purecloud environment
Interaction optimizer
R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices

Job Summary

  • R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices.
  • The Workforce Management Analyst (WFM Analyst) will be responsible for identifying, validating, and interpreting trends in large data sets related to defined workflows as well as effectively communicating proposed solutions to management.
  • Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.

Matching Summary

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices.

Skills & Requirements

Must-have

  • Workforce Management Analyst
  • Genesys PureCloud environment
  • Interaction Optimizer
  • Interaction Client Business Manager
  • identify and validate trends
  • manage end user schedules
  • monitor phone queues
  • create and analyze data

Nice-to-have

  • collaborative mentality
  • work well within a team
  • dynamic environment
  • detailed oriented mindset
  • customer engagement platforms
  • evolving healthcare setting

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Strong Excel skills
  • Previous WFM experience

Work Rights

Not specified

Tailored Resume

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