MONETEC PTE. LTD. is seeking a Senior Desktop Support Technician to provide advanced technical support at Changi Airport. The ideal candidate will have extensive IT support experience and be adept in various operating systems and customer service skills
Job Summary
This role serves as an escalation point for complex technical issues while mentoring junior staff.
The technician will deliver advanced support for desktops, laptops, mobile devices, and related peripherals across multiple platforms.
Candidates must possess strong expertise in Windows and macOS environments along with Microsoft 365 and enterprise collaboration tools.
Matching Summary
Match Score: 85
MONETEC PTE. LTD. is seeking a Senior Desktop Support Technician to provide advanced technical support at Changi Airport. The ideal candidate will have extensive IT support experience and be adept in various operating systems and customer service skills.
Skills & Requirements
Must-have
Windows and macOS environments
Microsoft 365 and enterprise tools
Active Directory and ITSM platforms
TCP/IP DNS DHCP VPN networking
Hardware software troubleshooting
Nice-to-have
Mentoring junior team members
High-quality VIP user support
Cross-functional collaboration skills
Strong customer service orientation
IT process improvement experience
Key Requirements
Minimum 4 years IT support experience
At least 2 years in senior or lead role
Diploma or Degree in IT or Computer Science
Familiarity with ITIL practices and ServiceNow Jira