Sachbearbeiter*in (all Genders) Einsatzplanung (resource Planner)

Philips

Fully remote
Customer-oriented short-term order execution
Appointment scheduling with customers and engineers
Experience with servicemax software
Philips is seeking a Resource Planner to join their Customer Care Team, focusing on customer-oriented short-term orders and effective communication with clients and Field Service Engineers. The ideal candidate should have a commercial education background, experience in customer service, and fluency in German

Job Summary

  • As part of the Customer Care team, you will execute customer-oriented short-term orders while coordinating appointment planning with clients and Field Service Engineers.
  • You serve as the primary contact point for customer escalations and proactively inform clients about their order status throughout the process.
  • The role involves monitoring engineer availability, prioritizing customers during escalations, and ensuring adherence to Request to Resolution processes.

Matching Summary

Match Score: 85

Philips is seeking a Resource Planner to join their Customer Care Team, focusing on customer-oriented short-term orders and effective communication with clients and Field Service Engineers. The ideal candidate should have a commercial education background, experience in customer service, and fluency in German.

Skills & Requirements

Must-have

  • Customer-oriented short-term order execution
  • Appointment scheduling with customers and engineers
  • Experience with ServiceMax software
  • Fluent German language skills
  • Microsoft Office proficiency

Nice-to-have

  • Proactive customer communication style
  • Strong stress management capabilities
  • Team collaboration in operations
  • Structured work methodology
  • Eskalation handling experience

Key Requirements

  • Completed commercial education (kaufmännische Ausbildung)
  • Experience in customer service or related fields
  • Fluent German language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter