Service Desk Technician Ii- Axs

Aegworldwide

Frisco, TX, United States
Base: $30.00 - $33.00 ph; bonus: not eligible; ben...
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2-4 years it support experience
Active directory knowledge
Mac setup and troubleshooting
** AXS, a subsidiary of AEG Worldwide, is seeking a Service Desk Technician II in Frisco, TX, to provide technical support and ensure efficient resolution of IT issues for internal customers, including executives. The ideal candidate should have 2-4 years of IT support experience, knowledge of Active Directory, and familiarity with both Windows and macOS environments. A comprehensive benefits package and opportunities for professional development are offered. **

Job Summary

  • The role involves providing high-level technical support to internal customers including executives while adhering to defined SLAs.
  • Employees will manage the deployment of endpoint devices, support Office 365 administration, and maintain standard operating procedures.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401k matching, and education reimbursement.

Matching Summary

Match Score: 75

** AXS, a subsidiary of AEG Worldwide, is seeking a Service Desk Technician II in Frisco, TX, to provide technical support and ensure efficient resolution of IT issues for internal customers, including executives. The ideal candidate should have 2-4 years of IT support experience, knowledge of Active Directory, and familiarity with both Windows and macOS environments. A comprehensive benefits package and opportunities for professional development are offered. **

Salary

Base: $30.00 - $33.00 per hour; Bonus: Not eligible; Benefits: Medical, dental, vision, 401k match, paid time off

Skills & Requirements

Must-have

  • 2-4 years IT support experience
  • Active Directory knowledge
  • Mac setup and troubleshooting
  • Office 365 administration
  • TCP/IP and LAN/Wireless concepts
  • ITIL service management principles

Nice-to-have

  • Strong executive communication skills
  • Experience drafting SOPs and documentation
  • Willingness to work rotating on-call shifts
  • Ability to troubleshoot A/V conference systems
  • Participation in new technology evaluation

Key Requirements

  • 2-4 years of IT support experience
  • AA/AS Degree or BA/BS preferred
  • No visa sponsorship available

Work Rights

Not specified

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