Gerente De Turno - Dia Otr, Amazon Logistics Dbh5

Amazon Logistics

Brazil
**
Supervise delivery operations
Manage team performance
Improve customer service metrics
** Amazon Logistics is seeking a Shift Manager for their delivery station in Brazil, responsible for overseeing operations, team leadership, and performance management within a dynamic and collaborative environment. The ideal candidate should thrive in fast-paced settings and possess a strong focus on quality and customer satisfaction. **

Job Summary

  • As an Operations Manager, you will be responsible for the operation at a Delivery Station, providing leadership to Team Leaders, Operators, and Delivery Service Providers, managing external agency relationships and performance.
  • You will work with KPIs such as On Time Dispatch, First Day Delivery Success and improve customer service.
  • The role involves being based at one of our delivery stations, with shift work being part of the role, including nights, weekends, and holidays.

Matching Summary

Match Score: 75

** Amazon Logistics is seeking a Shift Manager for their delivery station in Brazil, responsible for overseeing operations, team leadership, and performance management within a dynamic and collaborative environment. The ideal candidate should thrive in fast-paced settings and possess a strong focus on quality and customer satisfaction. **

Skills & Requirements

Must-have

  • Supervise delivery operations
  • Manage team performance
  • Improve customer service metrics
  • Analyze root causes of issues
  • Solve complex problems practically

Nice-to-have

  • Collaborative start-up environment
  • Thrive in ambiguous settings
  • Customer obsessed mindset

Key Requirements

  • Experience in dynamic, changing, and ambiguous environments
  • Analytical thinking and project management skills
  • Exceptional problem-solving and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter