Concierge

Four Seasons Hotels Ltd

Los Angeles, United States
Base: $35.21; bonus/equity: not specified; benefit...
Respond to guest requests
Provide local knowledge and recommendations
Handle guest inquiries and complaints
The Concierge is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Job Summary

  • The Concierge is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
  • Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

Matching Summary

The Concierge is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Salary

Base: $35.21; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Respond to guest requests
  • Provide local knowledge and recommendations
  • Handle guest inquiries and complaints
  • Process packages, faxes, messages, and mail
  • Maintain updated local attraction information

Nice-to-have

  • Passion for excellence
  • Infuse enthusiasm into everything
  • Genuine heart
  • Positive attitude and willing to learn

Key Requirements

  • Minimum two years of related work
  • High analytical and organizational skills
  • Speaking, writing and reading English required
  • Flexible schedule and ability to work different shifts holidays and weekends
  • Work authorization for the location is required

Work Rights

Work authorization required

Tailored Resume

Cover Letter