Associate Director, Customer Experience Measurements & Insights

Bristol Myers Squibb

Princeton, NJ, United States
Base: $167,540 - $203,013; bonus/equity: + incenti...
50% onsite
Omnichannel engagement measurement
Advanced analytics
Campaign optimization
This role will lead enterprise-wide measurement, experimentation, and optimization across personal and non-personal engagement, with a strong focus on media, campaign optimization and accountable for establishing standardized measurement frameworks, KPI governance, and closed-loop insight generation

Job Summary

  • This role will lead enterprise-wide measurement, experimentation, and optimization across personal and non-personal engagement, with a strong focus on media, campaign optimization and accountable for establishing standardized measurement frameworks, KPI governance, and closed-loop insight generation.
  • The Associate Director serves as a strategic analytics and insight leader - synthesizing campaign performance data, historical learnings, experimentation results, and decision science outputs to generate actionable intelligence that informs campaign design, channel mix, sequencing, pacing, and in-flight optimization.
  • Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Matching Summary

This role will lead enterprise-wide measurement, experimentation, and optimization across personal and non-personal engagement, with a strong focus on media, campaign optimization and accountable for establishing standardized measurement frameworks, KPI governance, and closed-loop insight generation.

Salary

Base: $167,540 - $203,013; Bonus/Equity: Additional incentive cash and stock opportunities may be available; Benefits: Health Coverage, Wellbeing Support, Financial Well-being and Protection, Work-life benefits

Skills & Requirements

Must-have

  • omnichannel engagement measurement
  • advanced analytics
  • campaign optimization
  • measurement frameworks
  • KPI governance
  • experimentation and incrementality

Nice-to-have

  • strategic analytics leader
  • decision science outputs
  • highly regulated healthcare environment
  • AI and responsible insight enablement
  • cross-functional stakeholder influence

Key Requirements

  • Minimum 6 years of experience
  • Bachelor's degree in quantitative field
  • Proficiency with Python or R
  • Proficiency in SQL
  • Experience in pharmaceutical industry

Work Rights

Not specified

Tailored Resume

Cover Letter