Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10 years of itsm experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
** Integer is seeking a Senior Manager of IT Service Management to oversee and govern ITSM practices, ensuring compliance with ITIL best practices and SOX ITGCs. The ideal candidate will have extensive experience in IT Service Management, a strong knowledge of ITIL, and the ability to lead cross-functional teams. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company designated holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager of IT Service Management to oversee and govern ITSM practices, ensuring compliance with ITIL best practices and SOX ITGCs. The ideal candidate will have extensive experience in IT Service Management, a strong knowledge of ITIL, and the ability to lead cross-functional teams. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive medical, dental, vision, disability, life insurance, 401(k) match, and PTO

Skills & Requirements

Must-have

  • 10 years of ITSM experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • Intermediate ITIL certification preferred
  • Experience with large-scale modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years in IT Service Management
  • Demonstrated experience with SOX ITGCs
  • Strong working knowledge of ITIL practices
  • Proven ability to lead through influence

Work Rights

Not specified

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