Business Systems Analyst (travel Technology)

Amex GBT

Gurgaon, India
Not specified; not specified; flexible benefits in...
3d onsite
5+ years technical application support experience
Strong knowledge of gds systems sabre amadeus travelport
Experience with pnr creation and data lineages
Amex GBT is a place where colleagues find inspiration in travel as a force for good and make an impact on the industry

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and make an impact on the industry.
  • The role involves providing Level 2 technical support for booking applications, managing incidents, and conducting root cause analysis to prevent recurrence.
  • Employees enjoy flexible benefits tailored to each country, travel perks from major providers, and access to over 20,000 learning courses.

Matching Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and make an impact on the industry.

Salary

Not specified; Not specified; Flexible benefits including health insurance and retirement programs

Skills & Requirements

Must-have

  • 5+ years technical application support experience
  • Strong knowledge of GDS systems Sabre Amadeus Travelport
  • Experience with PNR creation and data lineages
  • Proficiency in troubleshooting multi-tiered web architectures
  • Hands-on experience with XML APIs and SQL queries

Nice-to-have

  • Experience with Amex GBT applications and processes
  • Knowledge of AWS or Azure cloud platforms
  • ITIL certification preferred
  • Nexthink certification preferred
  • Ability to thrive in fast-paced global environments

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • 5+ years of technical application support experience
  • Strong background in travel industry or TMC
  • Experience with ticketing systems like ServiceNow or Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter