Bachelor's degree in data analytics or related field
1-3 years experience in data analytics or digital operations
Strong analytical and dashboarding skills
The role supports the Agency Innovation & Tech team by managing and optimizing AIA's GenAI chatbot TANYA while ensuring high-quality knowledge base and response accuracy
Job Summary
The role supports the Agency Innovation & Tech team by managing and optimizing AIA's GenAI chatbot TANYA while ensuring high-quality knowledge base and response accuracy.
Responsibilities include tracking digital and AI model reports, preparing performance dashboards, and analyzing adoption trends for applications like AIA Life Planner App and iCari.
Candidates must assist with translating existing knowledge base documents into structured content for AI consumption and support the migration to Group-level AI solutions.
Matching Summary
The role supports the Agency Innovation & Tech team by managing and optimizing AIA's GenAI chatbot TANYA while ensuring high-quality knowledge base and response accuracy.
Skills & Requirements
Must-have
Bachelor's Degree in Data Analytics or related field
1-3 years experience in data analytics or digital operations
Strong analytical and dashboarding skills
Experience with GenAI concepts and knowledge base management
Nice-to-have
Experience supporting chatbots or AI tools
Comfortable working in non code-free environments
Ability to manage multiple tasks in fast-paced environment
Key Requirements
Bachelor's Degree in Data Analytics, IT, CS, or Business Analytics
1-3 years of experience in reporting, data analytics, or AI-related support
Familiarity with digital applications and AI-driven solutions