Principal Partner Success Implementation Engineer

NiCE

London, United Kingdom
Not specified; not specified; benefits include nic...
On-site
7+ years implementation engineering experience
Expert troubleshooting of integrations and apis
Defining reference architectures for partners
This principal-level role serves as a technical authority responsible for shaping partner implementation strategy and defining scalable reference architectures

Job Summary

  • This principal-level role serves as a technical authority responsible for shaping partner implementation strategy and defining scalable reference architectures.
  • The successful candidate will lead the most complex cross-partner escalations end-to-end while influencing product direction through data-driven insights.
  • NiCE offers a hybrid work model allowing 3 days remote and 2 days in-office to foster collaboration and innovation.

Matching Summary

This principal-level role serves as a technical authority responsible for shaping partner implementation strategy and defining scalable reference architectures.

Salary

Not specified; Not specified; Benefits include NICE-FLEX hybrid model and internal career opportunities

Skills & Requirements

Must-have

  • 7+ years implementation engineering experience
  • Expert troubleshooting of integrations and APIs
  • Defining reference architectures for partners
  • Leading cross-partner escalation resolution
  • Translating technical concepts for executives

Nice-to-have

  • Experience with channel or reseller organizations
  • Deep knowledge of global partner ecosystems
  • Familiarity with cloud architectures and deployment patterns
  • Global technology or SaaS organization background
  • Professional services or solution delivery experience

Key Requirements

  • 7+ years in implementation engineering or solutions engineering
  • Proven ability to lead technical projects without direct authority
  • Ability to travel up to 20% regionally

Work Rights

Not specified

Tailored Resume

Cover Letter