Communication Outcomes Manager

Hargreaves Lansdown Jobs

Bristol, United Kingdom
Discretionary annual bonus; annual pyy review; pen...
Hybrid (2-3 days in the office)
Strong understanding of fca consumer duty
Expertise in prin rules and financial promotions
Experience with communications monitoring frameworks
Hargreaves Lansdown is seeking a Communication Outcomes Manager to ensure client communications are clear, compliant, and effective in delivering good outcomes, adhering to FCA Consumer Duty expectations. The role involves developing monitoring frameworks, enhancing communication processes, and improving marketing technology within a hybrid working environment. Candidates with strong compliance, analytical skills, and a good understanding of financial markets are encouraged to apply

Job Summary

  • The role is critical for meeting FCA Consumer Duty expectations by ensuring all client communications are clear, compliant, and deliver good outcomes.
  • You will build robust processes to monitor and test communications across regulated products while embedding new capabilities in marketing tools.
  • The company offers a comprehensive benefits package including an 11% employer pension contribution, private medical insurance, and hybrid working options.

Matching Summary

Match Score: 85

Hargreaves Lansdown is seeking a Communication Outcomes Manager to ensure client communications are clear, compliant, and effective in delivering good outcomes, adhering to FCA Consumer Duty expectations. The role involves developing monitoring frameworks, enhancing communication processes, and improving marketing technology within a hybrid working environment. Candidates with strong compliance, analytical skills, and a good understanding of financial markets are encouraged to apply.

Salary

Discretionary annual bonus; Annual pay review; Pension scheme up to 11% employer contribution

Skills & Requirements

Must-have

  • Strong understanding of FCA Consumer Duty
  • Expertise in PRIN rules and Financial Promotions
  • Experience with communications monitoring frameworks
  • Ability to develop data points for post-communication monitoring

Nice-to-have

  • Understanding of digital asset management systems
  • Knowledge of martech tools and processes
  • Stakeholder engagement and escalation management skills
  • Awareness of retail investment industry landscape

Key Requirements

  • Strong understanding of FCA Consumer Duty
  • Expertise in compliance monitoring and risk management
  • Analytical skills for data interpretation and MI development

Work Rights

Not specified

Tailored Resume

Cover Letter