Senior Helpdesk Technician, It

Agility Robotics

Salem, OR, United States
$63,000 - $81,000 usd; not specified; 401(k) plan,...
On-site
Manage inbound support requests
Superior customer support
Support new hire onboarding
Agility Robotics is seeking a Senior Helpdesk Technician to join their IT team in Salem, OR. The position involves providing exceptional customer support, managing IT incidents, and maintaining corporate technology systems

Job Summary

  • The IT team is responsible for making technology as effective and frictionless as possible while optimizing the corporate technology stack.
  • Responsibilities include managing support requests, providing customer support, onboarding new hires, maintaining office systems, and securing configurations.
  • The company offers a competitive total rewards package including 401(k) with match, equity, 100% company-paid insurance, and flexible PTO.

Matching Summary

Match Score: 85

Agility Robotics is seeking a Senior Helpdesk Technician to join their IT team in Salem, OR. The position involves providing exceptional customer support, managing IT incidents, and maintaining corporate technology systems.

Salary

$63,000 - $81,000 USD; Not specified; 401(k) Plan, Equity, Insurance Coverage, Well-Being Support, Time Off, On-Site Perks

Skills & Requirements

Must-have

  • Manage inbound support requests
  • Superior customer support
  • Support new hire onboarding
  • Setup and maintain LAN/WiFi
  • Secure configuration and access management
  • Familiarity with Agile frameworks

Nice-to-have

  • Optimize corporate technology stack
  • Promote secure, repeatable processes
  • Enhance human potential
  • Problem solving and root cause analysis
  • Thrive as a regional operator

Key Requirements

  • macOS, Ubuntu, Windows 11 experience
  • Okta, GitHub, Slack, Google Workspace experience
  • Jamf, Zoom, Jira/Jira Service Management experience
  • Experience in fast-paced IT support
  • Comfortable working in spoken and written English
  • Experience maintaining small office networking products

Work Rights

Not specified

Tailored Resume

Cover Letter