Prozess- Und Governancemanager / Business Analyst – Conversational Ai (w/m/d)

ING

Hybrid
Governance, risk, compliance aspects
Ai risk journey management
Analyze processes and use cases
ING is seeking a Prozess- und Governancemanager / Business Analyst focused on Conversational AI, who will be responsible for designing AI-based customer journeys with an emphasis on governance, risk, and compliance. The ideal candidate should have a strong background in project management, experience in regulated environments, and a passion for innovation in AI

Job Summary

  • Shape AI-based customer journeys in an environment with significant scope for design, international collaboration, and an open culture.
  • Analyze processes and use cases, structure complex requirements, and translate them into clear business concepts, user stories, and sound decision-making bases.
  • Enjoy numerous benefits including company pension, capital-forming benefits, a free Deutschlandticket & Bike Leasing, and a hybrid work model.

Matching Summary

Match Score: 85

ING is seeking a Prozess- und Governancemanager / Business Analyst focused on Conversational AI, who will be responsible for designing AI-based customer journeys with an emphasis on governance, risk, and compliance. The ideal candidate should have a strong background in project management, experience in regulated environments, and a passion for innovation in AI.

Skills & Requirements

Must-have

  • Governance, Risk, Compliance aspects
  • AI Risk Journey management
  • Analyze processes and use cases
  • Structure complex requirements
  • Agile working methods
  • User Stories and technical concepts

Nice-to-have

  • International collaboration
  • Open culture
  • Innovative environment
  • Cultural diversity

Key Requirements

  • Degree in Business Administration, (Business) Informatics, or comparable
  • Several years of experience in project, process, or product work
  • Strong project management skills
  • Experience with AI-based use cases
  • Very good German and English skills

Work Rights

Not specified

Tailored Resume

Cover Letter