Night Auditor (full Time) - Intercontinental Perth
IHG Hotels & Resorts
Perth, Western Australia, Australia
On-site
Exceptional guest/customer experience
Excellent customer relations
Problem solving and decision making
This role is a key contact for guests, ensuring outstanding service regardless of the time of day and responding promptly to guest requests
Job Summary
This role is a key contact for guests, ensuring outstanding service regardless of the time of day and responding promptly to guest requests.
Responsibilities include undertaking the night audit process, monitoring hotel security overnight, and attending to guest operations such as late check-ins and check-outs.
Benefits include free CBD parking for overnight shifts, free meals on shift, a laundered uniform, paid birthday leave, paid parental leave, and proactive wellness days.
Matching Summary
This role is a key contact for guests, ensuring outstanding service regardless of the time of day and responding promptly to guest requests.
Skills & Requirements
Must-have
Exceptional guest/customer experience
Excellent customer relations
Problem solving and decision making
Time management skills
Attention to detail
Professional personal presentation
Nice-to-have
Passion for guest experience
Collaborative team player
Adaptable to overnight schedule
Key Requirements
At least 1 year hotel/overnight customer service experience
Prior experience with Opera property management system
Ability to work overnight shifts including weekends and public holidays
Unlimited and unrestricted working rights for Australia