Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
8+ years business process analyst experience
5+ years knowledge management tools and kcs
Process mapping with lean six sigma methodologies
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support

Job Summary

  • The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • Candidates will collaborate with cross-functional teams to integrate knowledge management systems with other platforms for better data analysis.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field per quarter while supporting remote home office roles.

Matching Summary

The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools and KCS
  • Process mapping with Lean Six Sigma methodologies
  • SQL proficiency and data visualization tools
  • Experience with digital support technologies

Nice-to-have

  • Understanding of artificial intelligence concepts
  • Experience with chatbots and virtual assistants
  • Strong written and verbal communication skills
  • Adaptability in high-growth environments
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor's degree in related field or equivalent experience
  • KCS and Lean Six Sigma certification highly desirable
  • 2+ years experience with SQL and data visualization

Work Rights

Not specified

Tailored Resume

Cover Letter