Complaints Regulatory Reporting Lead

AIG Group

Base: $140,000 to $155,000; bonus: eligible per in...
7+ years reporting experience in operations
Design complaint metric frameworks
Proficiency in sql, powerbi, or cognos
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement

Job Summary

  • This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement.
  • The position requires translating complex complaint patterns into actionable narratives for management and ensuring regulatory adherence.
  • AIG offers a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.

Matching Summary

This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement.

Salary

Base: $140,000 to $155,000; Bonus: Eligible per incentive plan; Benefits: Comprehensive Total Rewards Program included

Skills & Requirements

Must-have

  • 7+ years reporting experience in operations
  • Design complaint metric frameworks
  • Proficiency in SQL, PowerBI, or Cognos
  • Strong data quality and governance skills
  • Knowledge of complaints regulatory frameworks

Nice-to-have

  • Experience presenting to senior management
  • Ability to drive operational improvement
  • Collaboration with technology teams
  • Championing automation and dashboard tools

Key Requirements

  • Bachelor's degree in Business, Data Analytics, or related field
  • 7+ years of reporting experience in insurance or financial services
  • Demonstrated ability to define field-level data standards

Work Rights

Not specified

Tailored Resume

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