Analyst, Technical Support / Mexico City, Mx

BlackRock UK

Mexico City, Mexico
**
Three or more years of desktop support experience
Native or fully fluent spanish language skills
Hands-on windows os and microsoft office 365 support
** BlackRock is seeking a Technical Support Analyst in Mexico City to provide in-person and remote technical support for employees across Latin America. The role requires strong troubleshooting skills in a structured enterprise environment and offers opportunities for career progression within the company. **

Job Summary

  • This role provides remote technical support to employees across Colombia, Chile, Brazil, and the Dominican Republic while being based in Mexico City.
  • The position focuses on independently resolving complex end-user technology issues within a structured enterprise environment using established procedures.
  • BlackRock offers a comprehensive benefits package including Flexible Time Off, tuition reimbursement, and a strong retirement plan to support employee well-being.

Matching Summary

Match Score: 75

** BlackRock is seeking a Technical Support Analyst in Mexico City to provide in-person and remote technical support for employees across Latin America. The role requires strong troubleshooting skills in a structured enterprise environment and offers opportunities for career progression within the company. **

Skills & Requirements

Must-have

  • Three or more years of desktop support experience
  • Native or fully fluent Spanish language skills
  • Hands-on Windows OS and Microsoft Office 365 support
  • Experience with ServiceNow IT service management tool
  • Knowledge of Bloomberg and Sibolsa Market Data applications

Nice-to-have

  • Familiarity with AI productivity tools like Microsoft Copilot
  • Bachelor's degree in Computer Science or related field
  • Working proficiency in English language
  • Experience supporting mobile devices and peripherals

Key Requirements

  • Minimum 3 years of desktop support experience
  • Native or fully fluent Spanish required
  • Bachelor's degree desirable but not mandatory
  • Working proficiency in English required

Work Rights

Not specified

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