Support Analyst, Portfolio Management Systems

FactSet

Multiple Locations
On-site
Technical support for pms users
Financial industry products and controls
Client and counterparty engagement
FactSet is seeking a Support Analyst for its Portfolio Management Systems team to provide onboarding and technical support for hedge funds and asset managers. The ideal candidate should have a background in technical support within financial services, strong analytical skills, and proficiency in Python

Job Summary

  • Provide hands-on technical support for PMS users, investigating and resolving complex challenges across trading, trade lifecycle, P&L, and reporting.
  • Build positive relationships with clients, external counterparties, and internal partners, ensuring smooth onboarding experiences and providing timely support.
  • Work closely with QA, Development, and Product teams, providing detailed feedback on feature enhancements and helping test major releases.

Matching Summary

Match Score: 85

FactSet is seeking a Support Analyst for its Portfolio Management Systems team to provide onboarding and technical support for hedge funds and asset managers. The ideal candidate should have a background in technical support within financial services, strong analytical skills, and proficiency in Python.

Skills & Requirements

Must-have

  • Technical support for PMS users
  • Financial industry products and controls
  • Client and counterparty engagement
  • Python scripting and data analysis

Nice-to-have

  • Experience with cloud platforms
  • Familiarity with client support platforms
  • Collaborative mindset and knowledge sharing

Key Requirements

  • 3-5 years of relevant experience
  • Bachelor's degree in relevant discipline
  • Familiarity with portfolio management systems

Work Rights

Not specified

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