Senior Airfreight Customer Service - Cargowise System (east) [sas]
WECRUIT PTE. LTD.
Islandwide
Sgd 3,000 - 3,800 / monthly pm
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Hands-on experience with cargowise system
Coordinate with airlines and ground handlers
Manage airfreight import and export shipments
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WECRUIT PTE. LTD. is seeking a Senior Airfreight Customer Service professional experienced with the CargoWise system to manage end-to-end airfreight forwarding operations. The role requires strong customer interaction, operational oversight, and problem resolution, focusing on maintaining high service quality and compliance.
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Serve as the primary customer contact for airfreight shipments, providing timely updates and resolving operational issues.
Monitor performance against service standards and contribute to process improvements to enhance customer satisfaction.
Matching Summary
Match Score: 75
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WECRUIT PTE. LTD. is seeking a Senior Airfreight Customer Service professional experienced with the CargoWise system to manage end-to-end airfreight forwarding operations. The role requires strong customer interaction, operational oversight, and problem resolution, focusing on maintaining high service quality and compliance.
**
Salary
SGD 3,000 - 3,800 / Monthly
Skills & Requirements
Must-have
Hands-on experience with CargoWise system
Coordinate with airlines and ground handlers
Manage airfreight import and export shipments
Monitor operational performance against SLAs and KPIs
Maintain accurate shipment records and documentation
Nice-to-have
Provide guidance to junior customer service staff
Identify operational inefficiencies
Contribute to process improvement initiatives
Escalate unresolved customer or operational issues