Service Owner

portal.tz

**
It service management (itsm) tool
First-level support
Incident resolution
** The Service Owner position at portal.tz involves overseeing the efficiency of the service desk and ensuring effective IT service delivery to various business units. The role requires managing service tickets, providing first-level support, and driving continuous improvement initiatives while aligning IT services with business expectations. **

Job Summary

  • As part of the Service Management function, the Service Owner has the responsibility of ensuring that the service desk is operating efficiently and providing technology services to the different business units as per agreed Service Level agreements.
  • This role is responsible for overseeing the work of Service Desk Agents, ensuring that all service tickets are accurately logged, categorized, and prioritized in the IT Service Management (ITSM) tool.
  • The service owner will also be responsible for Providing first-level support to end-users by responding to requests and incidents via the Absa Helpdesk Ticketing System(s).

Matching Summary

Match Score: 75

** The Service Owner position at portal.tz involves overseeing the efficiency of the service desk and ensuring effective IT service delivery to various business units. The role requires managing service tickets, providing first-level support, and driving continuous improvement initiatives while aligning IT services with business expectations. **

Skills & Requirements

Must-have

  • IT Service Management (ITSM) tool
  • first-level support
  • incident resolution
  • service continuity
  • operational excellence
  • continuous improvement

Nice-to-have

  • empowering Africa's tomorrow
  • reset our future and shape our destiny
  • design your future
  • unlock your potential
  • proudly African group

Key Requirements

  • Minimum 4 years of relevant experience
  • IT Helpdesk & Service Management environment
  • Proven experience in driving for results
  • Degree in Technology or suitable alternative
  • FETC: Physical, Mathematical, Computer and Life Sciences

Work Rights

Not specified

Tailored Resume

Cover Letter