Sr It Project Lead - Customer Care

MEDTRONIC

Base: $104,000.00 - $156,000.00; bonus/equity: med...
Fully remote
Servicenow and salesforce ownership
Contact center workflow optimization
System stability and enhancements
This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts

Job Summary

  • This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
  • The role will lead and deliver system stability and enhancements, partnering with contact center leadership to ensure operational effectiveness.
  • Medtronic offers a competitive Salary and flexible Benefits Package, including health, dental, vision insurance, 401(k) with match, and paid time off.

Matching Summary

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

Salary

Base: $104,000.00 - $156,000.00; Bonus/Equity: Medtronic Incentive Plan (MIP); Benefits: Health, Dental, Vision, 401(k) match, PTO, etc.

Skills & Requirements

Must-have

  • ServiceNow and Salesforce ownership
  • Contact center workflow optimization
  • System stability and enhancements
  • User story development and testing
  • Quality system procedures compliance
  • Project management: scope, cost, schedule

Nice-to-have

  • Cross-functional project leadership
  • Data visualization and dashboard development
  • Experience with multiple CX platforms
  • Working in a highly regulated environment
  • Call Summary Automation solutions

Key Requirements

  • Minimum 4 years relevant experience
  • Bachelor's degree required
  • Up to 25% travel required

Work Rights

Unrestricted US work authorization required for roles below Principal level

Tailored Resume

Cover Letter