Analyste Des Opérations - Expérience Client / Operations Analyst-cx

Genetec

Montreal, Canada
Attractive compensation pyckage; not specified; tr...
On-site
5+ years relevant work experience
3+ years reporting or analytics experience
Sql queries and data manipulation
The role involves analyzing CX operations to identify improvement opportunities and roadblocks while extracting data from multiple systems like CRM, ERP, and IVR

Job Summary

  • The role involves analyzing CX operations to identify improvement opportunities and roadblocks while extracting data from multiple systems like CRM, ERP, and IVR.
  • Candidates will produce monthly financial and operational reports using Power BI and collaborate cross-functionally to ensure data accuracy and meet strict deadlines.
  • Genetec offers a flexible schedule, subsidized meals, free parking, and an onsite fitness facility with personal training as part of their employee benefits package.

Matching Summary

The role involves analyzing CX operations to identify improvement opportunities and roadblocks while extracting data from multiple systems like CRM, ERP, and IVR.

Salary

Attractive compensation package; Not specified; Training Tuition Reimbursement; Subsidized meals; Free parking; Onsite fitness facility

Skills & Requirements

Must-have

  • 5+ years relevant work experience
  • 3+ years reporting or analytics experience
  • SQL queries and data manipulation
  • MS Dynamics 365 CRM advanced experience
  • Power BI report automation and testing
  • Advanced Microsoft Office suite skills

Nice-to-have

  • Fluent in French verbal and written
  • Ability to work under pressure
  • Strong organizational skills
  • Customer-oriented mindset
  • Experience with IVR and chat systems

Key Requirements

  • Bachelor's degree in Accounting, Finance, or Business
  • Fluent English verbal and written
  • Excellent analytical and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter