Lead Client Care Advisor (lead Receptionist)

Vet4Life

Teddington, , GB
Base: up to £29,000 py depending on experience; bo...
Onsite
Leadership experience
Reception or client care experience
Cash handling and till operation
Vet4Life is a modern, well-established first-opinion small animal practice with three RCVS-accredited sites and a commitment to exceptional client care and clinical standards

Job Summary

  • Vet4Life is a modern, well-established first-opinion small animal practice with three RCVS-accredited sites and a commitment to exceptional client care and clinical standards.
  • The role involves leading client care across multiple practices, including monitoring client feedback, enforcing service standards, managing reception staff, and supporting professional development.
  • Employees benefit from a comprehensive package including 5 weeks holiday plus bank holidays and birthday leave, career progression, staff discounts, wellness programs, and pension contributions.

Matching Summary

Vet4Life is a modern, well-established first-opinion small animal practice with three RCVS-accredited sites and a commitment to exceptional client care and clinical standards.

Salary

Base: Up to £29,000 per annum depending on experience; Bonus/Equity: Not specified; Benefits: 5 weeks holiday plus bank holidays and Birthday Leave, career progression, staff discounts, life assurance, enhanced sickness pay, pension scheme, wellness programs

Skills & Requirements

Must-have

  • Leadership experience
  • Reception or client care experience
  • Cash handling and till operation
  • Strong administration and organisation skills
  • Flexible work location
  • IT skills including Word, Excel, Outlook

Nice-to-have

  • Empathy and client relationship building
  • Positive leadership to motivate staff
  • Career progression opportunities
  • Supportive team environment
  • Wellness program participation
  • Experience in veterinary industry

Key Requirements

  • Leadership experience required
  • Previous reception or client care experience
  • Cash handling and till operation skills
  • IT proficiency with Word, Excel, Outlook
  • Flexibility to work at multiple clinic locations
  • Experience in veterinary industry desirable

Work Rights

Not specified

Tailored Resume

Cover Letter