Service Manager

Rolls-Royce Motor Cars

Bristol, United Kingdom
Hybrid
Service delivery of critical business services
Performance and quality of critical services
It service performance and end user experience
This role will be accountable for Service Delivery of Critical Business Services and Products in our Defence Aerospace business

Job Summary

  • This role will be accountable for Service Delivery of Critical Business Services and Products in our Defence Aerospace business.
  • The role will be accountable for the performance and quality of critical services and the realisation of business value of IT services and products.
  • Join a culture that values making a real difference through your work.

Matching Summary

This role will be accountable for Service Delivery of Critical Business Services and Products in our Defence Aerospace business.

Skills & Requirements

Must-have

  • Service Delivery of Critical Business Services
  • performance and quality of critical services
  • IT Service performance and End User Experience
  • lead for any service impacting issues
  • analysis with our suppliers and customers
  • Cross-Delivery Continual Service Improvement Plan

Nice-to-have

  • individuality is our greatest strength
  • diverse perspectives fuel innovation
  • integrity, accountability, resilience, and curiosity
  • team-focused environment
  • continuous learning, openness to improvement

Key Requirements

  • Developed Vetting (DV) clearance required
  • Defence or Military IT environments experience
  • operational IT service delivery management
  • stakeholder management at senior level
  • SFIA L4 experience
  • ITIL qualification or similar
  • shared services operating model / organisation (SIAM) exposure

Work Rights

Developed Vetting (DV) clearance required

Tailored Resume

Cover Letter