Guest Services Manager

Hotel Chadstone Melbourne MGallery

Singapore, Singapore
On-site
Oversees daily front office operations
Ensures highest levels of hospitality
Handles problem resolution
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success

Job Summary

  • Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success.
  • The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are delivered as per required standards.
  • Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Matching Summary

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success.

Skills & Requirements

Must-have

  • Oversees daily Front Office operations
  • Ensures highest levels of hospitality
  • Handles problem resolution
  • Manages guest journey pre-arrival to post-departure
  • Works with Front Office, F&B and Housekeeping
  • Drives ALL Loyalty Programme registrations

Nice-to-have

  • Pioneering and stylish environment
  • Seamless, fun, cool and smart interactions
  • Challenging the status quo
  • Personalized service for memorable experiences

Key Requirements

  • Diploma from hospitality or related field
  • Minimum 3 years’ relevant experience
  • At least 1 year at a managerial level
  • Knowledge of Opera (PMS) and POS
  • Ability to communicate in a second language

Work Rights

Not specified

Tailored Resume

Cover Letter