Managing Director, Delivery (cx)

Wundermanthompson

New York, United States
Base: $125,000—$250,000 usd; bonus/equity: not spe...
On-site
Lead program managers for cx delivery
Oversee project estimations and staffing
Drive projects from conception to delivery
Lead a team of program managers to support delivery of CX offerings and partner with Account leads for client satisfaction

Job Summary

  • Lead a team of program managers to support delivery of CX offerings and partner with Account leads for client satisfaction.
  • Establish and maintain project and program communications, oversee estimations, implement new processes, and ensure global deployment schedules are maintained.
  • Drive projects forward from point A to point B, ensuring excellent and timely delivery while providing purpose, direction, and motivation to the team.

Matching Summary

Lead a team of program managers to support delivery of CX offerings and partner with Account leads for client satisfaction.

Salary

Base: $125,000—$250,000 USD; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Lead program managers for CX delivery
  • Oversee project estimations and staffing
  • Drive projects from conception to delivery
  • Manage project profitability and expenses
  • Lead multi-disciplinary teams
  • Leverage AI for delivery optimization

Nice-to-have

  • Champion for the work and internal team
  • Build compelling stories and documentation
  • Process-oriented and innovative
  • Open and collaborative team player
  • Optimistic and resilient attitude
  • Ego-less and willing to wear multiple hats

Key Requirements

  • 12+ years of PMO/technical leadership experience
  • Agency setting experience preferred
  • Project management leadership launching technical products
  • Web development and re-platforming delivery experience
  • Agile methodology leadership (SAFe preferred)
  • Familiarity with Smartsheet, Excel, Monday.com, Workday, Jira
  • Interest in leveraging AI as a delivery tool

Work Rights

Not specified

Tailored Resume

Cover Letter