It Service Reliability & Operations Manager – Sap Supply Chain (emea)

Johnson & Johnson

Beerse, Belgium
Sap supply chain applications
Jd edwards (jde) applications
Problem management
The role focuses on day‑to‑day operational stability and continuous improvement within a complex ERP landscape, with emphasis on SAP logistics and warehouse execution solutions supporting end‑to‑end supply chain operations

Job Summary

  • The role focuses on day‑to‑day operational stability and continuous improvement within a complex ERP landscape, with emphasis on SAP logistics and warehouse execution solutions supporting end‑to‑end supply chain operations.
  • The IT Service Reliability & Operations Manager is responsible for ensuring stable and reliable service operations for a defined application portfolio by combining problem management, major incident coordination, and service operations practices.
  • As part of the Johnson & Johnson family, you’ll benefit from competitive total rewards, flexible working arrangements supporting work‑life balance, and comprehensive health, wellbeing, and mental wellness programs.

Matching Summary

The role focuses on day‑to‑day operational stability and continuous improvement within a complex ERP landscape, with emphasis on SAP logistics and warehouse execution solutions supporting end‑to‑end supply chain operations.

Skills & Requirements

Must-have

  • SAP Supply Chain applications
  • JD Edwards (JDE) applications
  • Problem Management
  • Major Incident Coordination
  • Service Operations practices
  • SAP logistics and warehouse execution

Nice-to-have

  • Applied AI / genAI fluency
  • Inclusive work environment
  • Work-life balance
  • Continuous improvement mindset

Key Requirements

  • 7+ years of experience in IT Service Management, Application Operations, Reliability Engineering, or Production Support
  • 3-5 years of hands-on experience supporting ERP applications in a production environment
  • Practical understanding of ITIL practices
  • Experience working in multi-supplier environments
  • SAP / Supply Chain Experience
  • SAP Basis awareness
  • Experience with SAP integrations

Work Rights

Not specified

Tailored Resume

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