Provide advanced support for live applications, taking ownership of incidents escalated from the Service Desk or raised directly with the Application Support team
Job Summary
Provide advanced support for live applications, taking ownership of incidents escalated from the Service Desk or raised directly with the Application Support team.
Contribute to continuous improvement by identifying recurring issues and supporting longer-term solutions, using Problem Management and ITIL best practices.
Ability to interact and communicate well at all levels and remain calm under pressure.
Matching Summary
Provide advanced support for live applications, taking ownership of incidents escalated from the Service Desk or raised directly with the Application Support team.
Skills & Requirements
Must-have
Microsoft Dynamics 365 expertise
Power Platform expertise
FinOps and CE for D365
ITIL framework understanding
Incident resolution within SLAs
Nice-to-have
Inquisitive mindset
Collaborative team player
Works with diverse technology stacks
Key Requirements
Microsoft Dynamics 365 certifications
Proven experience in Business Application role
ITIL best practices knowledge
Documentation skills for Runbook/Knowledge Articles