Project Manager Ii, Patient Experience

The General Hospital Corporation Mass General Brigham

Revolution Drive, MA, United States
Base: $79,560.00 - $115,720.80 annual; bonus/equit...
Hybrid
Project management skills
Patient experience improvement
Data analysis of patient feedback
The project manager supports the enhancement and improvement of overall patient experience for MGB under the direction of the Director of Patient Experience

Job Summary

  • The project manager supports the enhancement and improvement of overall patient experience for MGB under the direction of the Director of Patient Experience.
  • The role involves identifying trends in patient feedback, facilitating improvement initiatives, and delivering training programs to staff on best practices for patient interaction.
  • Mass General Brigham offers competitive base pay, comprehensive benefits, career advancement opportunities, and recognition programs to support professional growth.

Matching Summary

The project manager supports the enhancement and improvement of overall patient experience for MGB under the direction of the Director of Patient Experience.

Salary

Base: $79,560.00 - $115,720.80 Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits and recognition programs

Skills & Requirements

Must-have

  • Project management skills
  • Patient experience improvement
  • Data analysis of patient feedback
  • Collaboration with healthcare professionals
  • Training program delivery
  • Use of project management software

Nice-to-have

  • Service excellence programming
  • Presentation and communication skills
  • Adaptability in fast-paced environment
  • Storytelling for patient experience
  • Social media and intranet maintenance

Key Requirements

  • Bachelor's Degree or equivalent experience
  • Master's Degree preferred
  • 5-7 years project management experience
  • 0-1 year team leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter