Help Desk Specialist Tier I

United States Capitol Police

Washington, District of Columbia, USA
Base: $41,400 - $82,600; bonus/equity: not specifi...
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Tier i help desk support
Microsoft windows 11
Microsoft office 365
** The United States Capitol Police is seeking a Tier I Help Desk Specialist to provide IT support and ensure smooth operations within their Office of Information Services. The role involves customer interaction, managing service requests, and troubleshooting basic computer issues, with a focus on developing technical and customer service skills in a dynamic environment. **

Job Summary

  • Serve as the primary contact for OIS service requests via email, phone, and in-person interactions.
  • Provide clear, effective communication to resolve customer issues successfully.
  • Join the Office of Information Services (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist.

Matching Summary

Match Score: 75

** The United States Capitol Police is seeking a Tier I Help Desk Specialist to provide IT support and ensure smooth operations within their Office of Information Services. The role involves customer interaction, managing service requests, and troubleshooting basic computer issues, with a focus on developing technical and customer service skills in a dynamic environment. **

Salary

Base: $41,400 - $82,600; Bonus/Equity: Not specified; Benefits: Healthcare, wellness, financial, retirement, family support, continuing education, time off

Skills & Requirements

Must-have

  • Tier I Help Desk support
  • Microsoft Windows 11
  • Microsoft Office 365
  • Exchange/Outlook troubleshooting
  • Symantec Service Desk ticketing system
  • customer service skills

Nice-to-have

  • continuous growth culture
  • flexible time off
  • learning resources
  • integrity and trust

Key Requirements

  • US Citizenship required
  • Pass OBIC Criminal Check
  • Proficiency with Microsoft Windows 11
  • Proficiency with Microsoft Office 365
  • Proficiency with Exchange/Outlook
  • Troubleshooting basic computer issues
  • Excellent verbal and written communication skills
  • Capability to provide training

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter