Ops Support Analyst 2

Citigroup

Heredia, Heredia, Costa Rica
On-site
Microsoft office proficiency
Record documentation maintenance
Account opening and maintenance
Citi is seeking an Ops Support Analyst 2 for their Heredia, Costa Rica location. The role focuses on providing operational support services, including account maintenance and documentation management, while ensuring a positive client experience

Job Summary

  • The role serves as a liaison between operations staff, relationship managers, custodians, and clients to ensure seamless service delivery.
  • Responsibilities include updating help content for the Knowledge Hub, executing annual review certifications, and resolving policy gaps.
  • Employees are expected to demonstrate exceptional client experience while adhering to strict risk assessment and compliance protocols.

Matching Summary

Match Score: 75

Citi is seeking an Ops Support Analyst 2 for their Heredia, Costa Rica location. The role focuses on providing operational support services, including account maintenance and documentation management, while ensuring a positive client experience.

Skills & Requirements

Must-have

  • Microsoft Office proficiency
  • Record documentation maintenance
  • Account opening and maintenance
  • Knowledge Hub content updates
  • Deadline management under pressure

Nice-to-have

  • Strong problem-solving skills
  • Clear written and verbal communication
  • Self-motivated with attention to detail
  • Experience in operations support infrastructure

Key Requirements

  • Bachelor's degree or equivalent experience
  • 0-2 years of relevant experience
  • Ability to work under pressure and manage deadlines

Work Rights

Not specified

Tailored Resume

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