Principal Associate - Content Strategist Lead (work From Home)

Capital One

Richmond, VA, US
Base: $98,900 - $112,900; bonus/equity: performanc...
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3+ years writing experience in content strategy
2+ years people leadership experience
High school diploma or equivalent certification
** Capital One is seeking a Principal Associate - Content Strategist Lead for a fully remote position, with a focus on leading a team that develops and manages content solutions for customer service agents. The role emphasizes leadership, strategic collaboration, and a commitment to improving user experiences through effective content strategies. **

Job Summary

  • The role involves leading a team of content strategists to redesign how the company researches, creates, and manages content for customer service agents.
  • Candidates must demonstrate strong leadership skills by coaching direct reports on writing simple, human-centric content that guides agents effectively.
  • This position offers a competitive salary range of $98,900 - $112,900 annually depending on the specific location, along with performance-based incentives.

Matching Summary

Match Score: 75

** Capital One is seeking a Principal Associate - Content Strategist Lead for a fully remote position, with a focus on leading a team that develops and manages content solutions for customer service agents. The role emphasizes leadership, strategic collaboration, and a commitment to improving user experiences through effective content strategies. **

Salary

Base: $98,900 - $112,900; Bonus/Equity: Performance based incentive compensation possible; Benefits: Comprehensive health, financial, and other benefits

Skills & Requirements

Must-have

  • 3+ years writing experience in content strategy
  • 2+ years people leadership experience
  • High School Diploma or equivalent certification
  • Live within 100 miles of designated zip codes
  • Secure home office with wired internet connection

Nice-to-have

  • 4+ years digital product or UX research writing
  • Passion for coaching and developing teams
  • Ability to navigate ambiguity and pivot priorities
  • Strong influence skills across organization
  • Growth mindset seeking continuous improvement

Key Requirements

  • At least 3 years of writing experience
  • At least 2 years of people leadership experience
  • High School Diploma or GED
  • Must not live in California
  • No visa sponsorship available

Work Rights

Not specified

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