Ag Application Technical Communicator

Ziegler Cat

Multiple Locations, USA
Base: $30.88 to $38.60; bonus/equity: not specifie...
Technical support problem resolution
Machine and engine troubleshooting
Product knowledge training
This position will be responsible for resolving internal and external customer's technical support requests on Ziegler's products and mentoring developing technical support personnel

Job Summary

  • This position will be responsible for resolving internal and external customer's technical support requests on Ziegler's products and mentoring developing technical support personnel.
  • Responsibilities include performing technical support, providing coaching and troubleshooting on machines, engines, parts, and repairs, and training technical support staff.
  • Full-time positions are benefits eligible, including health, dental, vision, life insurance, PTO, paid holidays, 401(k) with company contribution and match, HSA, disability insurance, and more.

Matching Summary

This position will be responsible for resolving internal and external customer's technical support requests on Ziegler's products and mentoring developing technical support personnel.

Salary

Base: $30.88 to $38.60; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Life Insurance, PTO, Holidays, 401(k), HSA, Disability Insurance, FSA, EAP, Paid Parental Leave, Funeral Leave, Fitness discount, Education Assistance

Skills & Requirements

Must-have

  • Technical support problem resolution
  • Machine and engine troubleshooting
  • Product knowledge training
  • Customer service and communication
  • Escalated issue resolution
  • OEM communication

Nice-to-have

  • Mentoring and developing staff
  • Attention to detail
  • Customer focus
  • Leadership potential
  • Planning and organization

Key Requirements

  • High School Diploma or GED
  • 5+ years related experience
  • Strong product line knowledge
  • Intermediate industry knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter