Senior Real-time Analyst

IG Group

Kraków, Poland
Minimum compensation: 9 000 pln gross ph
3d onsite
Real-time analyst experience
Intraday performance control
Wfm principles understanding
The Senior Real-Time Analyst plays a critical role in ensuring day-to-day operational performance across customer contact channels, acting as a bridge between Real-Time, Scheduling, and Forecasting functions

Job Summary

  • The Senior Real-Time Analyst plays a critical role in ensuring day-to-day operational performance across customer contact channels, acting as a bridge between Real-Time, Scheduling, and Forecasting functions.
  • This role requires proactive monitoring of real-time performance, executing interventions, managing adherence, and acting as the central point of contact during system outages or volume spikes.
  • IG Group is a publicly-traded FTSE250 FinTech company with a hybrid working model, offering tailored development programs, mentoring, and clear career progression.

Matching Summary

The Senior Real-Time Analyst plays a critical role in ensuring day-to-day operational performance across customer contact channels, acting as a bridge between Real-Time, Scheduling, and Forecasting functions.

Salary

Minimum compensation: 9 000 PLN gross

Skills & Requirements

Must-have

  • Real-Time Analyst experience
  • Intraday performance control
  • WFM principles understanding
  • Calm and decisive under pressure
  • Translate data into actions

Nice-to-have

  • Global operations experience
  • WFM tools exposure
  • Mentoring junior RTAs
  • Challenging assumptions
  • Continuous learning mindset

Key Requirements

  • Proven Real-Time Analyst experience
  • Hands-on real-time queue management
  • Experience supporting forecasting/scheduling
  • Solid WFM principles understanding
  • Strong analytical and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter