Technical Support Et Process Section Manager

Nissan (Alliance)

Montigny, France
Dealer technician support
Network support services
After-sales automotive
Pilot, animate, and optimize the activity of Nissan itinerant technicians (Dealer Technician Support - DTS) and network support services to guarantee quality technical support for the dealership network and a premium customer experience

Job Summary

  • Pilot, animate, and optimize the activity of Nissan itinerant technicians (Dealer Technician Support - DTS) and network support services to guarantee quality technical support for the dealership network and a premium customer experience.
  • Define and track dealership performance indicators (scorecards) for proper application of repair and warranty rules and procedures, ensuring compliance with Nissan Europe standards.
  • Facilitate the deployment and adoption of network tools or process evolutions and coordinate the development of supports and tools for the execution and piloting of these activities.

Matching Summary

Pilot, animate, and optimize the activity of Nissan itinerant technicians (Dealer Technician Support - DTS) and network support services to guarantee quality technical support for the dealership network and a premium customer experience.

Skills & Requirements

Must-have

  • Dealer Technician Support
  • Network support services
  • After-sales automotive
  • Technical repair procedures
  • Nissan Europe standards
  • Field intervention reporting

Nice-to-have

  • Mobility solutions innovation
  • Teamwork and collaboration
  • Dynamic multicultural environment
  • Customer experience focus

Key Requirements

  • 8-10 years experience in automotive after-sales
  • Strong technical expertise
  • Dealership network knowledge
  • Professional English proficiency
  • Valid French driving license

Work Rights

Not specified

Tailored Resume

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