Account Manager - Retention

101

Remote, US
Base: $70,000 - $80,000; bonus/equity: quarterly i...
Fully remote
3+ years account management experience
B2b payment processing industry knowledge
Crm proficiency (salesforce or equivalent)
The Account Manager - Retention position at PayTrace by North involves managing a portfolio of merchant accounts to drive retention and satisfaction through consultative support. The role requires a strong background in account management, customer service, and effective communication skills, all in a fully remote work environment

Job Summary

  • The Account Manager serves as the primary relationship owner responsible for driving retention and satisfaction for an assigned portfolio of merchant accounts.
  • This consultative role involves conducting regular business reviews to assess account health and identifying upsell opportunities within the PayTrace payment ecosystem.
  • The position offers a comprehensive benefits package including medical, dental, vision, flexible PTO, and a 401(k) match alongside a base salary ranging from $70,000 to $80,000.

Matching Summary

Match Score: 85

The Account Manager - Retention position at PayTrace by North involves managing a portfolio of merchant accounts to drive retention and satisfaction through consultative support. The role requires a strong background in account management, customer service, and effective communication skills, all in a fully remote work environment.

Salary

Base: $70,000 - $80,000; Bonus/Equity: Quarterly incentive plan; Benefits: Medical, Dental, Vision, 401(k) Match, PTO, Education Assistance

Skills & Requirements

Must-have

  • 3+ years account management experience
  • B2B payment processing industry knowledge
  • CRM proficiency (Salesforce or equivalent)
  • Strategic business review execution
  • Churn reduction and retention strategies

Nice-to-have

  • Consultative sales approach
  • PCI DSS compliance understanding
  • API integration familiarity
  • Autonomous work style
  • Strong multitasking capabilities

Key Requirements

  • Bachelor's Degree or equivalent work experience
  • Minimum 3 years in account management and customer service
  • Demonstrated history of building client relationships

Work Rights

Not specified

Tailored Resume

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