Join Our Talent Community - Customer Support Representative

AroFlo Pty Ltd

Not specified; benefits: generous annual leave; pe...
Excellent customer service skills
Troubleshooting and problem solving skills
Ability to handle multiple priorities
The role involves providing technical support, answering questions, and checking billing issues for Simpro Group customers

Job Summary

  • The role involves providing technical support, answering questions, and checking billing issues for Simpro Group customers.
  • Employees must respond to inbound support communications within 10 minutes during business hours and 1 hour during evenings or weekends.
  • The company offers a generous annual leave entitlement, private health insurance, and an uncapped 5% employer pension contribution.

Matching Summary

The role involves providing technical support, answering questions, and checking billing issues for Simpro Group customers.

Salary

Not specified; Benefits: Generous annual leave; Pension: Uncapped 5% employer contribution

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Troubleshooting and problem solving skills
  • Ability to handle multiple priorities

Nice-to-have

  • Understanding of trades industries
  • Good understanding of cloud based technologies
  • Eagerness to learn quickly

Key Requirements

  • Full-time salaried position
  • Monday through Friday schedule with various shifts

Work Rights

Not specified

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