Senior Crm Operations Analyst (salesforce)

UMGC Global Campus

Adelphi, MD, United States
Base: $105,000.00 - $120,000.00; bonus/equity: not...
Hybrid
Salesforce reporting and crm analytics
Tableau or power bi
Data synthesis and actionable insights
The University of Maryland Global Campus (UMGC) is seeking a Senior CRM Operations Analyst with expertise in Salesforce to enhance the performance of its CRM ecosystem. This role involves transforming operational data into actionable insights and improving processes for better service delivery and efficiency

Job Summary

  • This role transforms operational, delivery, and engagement data into insights that help leadership make informed decisions, strengthen service performance, improve staff efficiency, and enhance the overall learner experience.
  • You will design and continuously improve the processes, standards, and metrics that guide Salesforce intake, triage, build, test, and release.
  • The University of Maryland Global Campus (UMGC) offers a generous benefits package including paid time off, comprehensive health coverage, and tuition remission.

Matching Summary

Match Score: 85

The University of Maryland Global Campus (UMGC) is seeking a Senior CRM Operations Analyst with expertise in Salesforce to enhance the performance of its CRM ecosystem. This role involves transforming operational data into actionable insights and improving processes for better service delivery and efficiency.

Salary

Base: $105,000.00 - $120,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Salesforce reporting and CRM Analytics
  • Tableau or Power BI
  • Data synthesis and actionable insights
  • Agile delivery concepts
  • Work-management tools (Azure DevOps, Jira)

Nice-to-have

  • Higher education experience
  • Salesforce Education Cloud knowledge
  • Cross-platform analytics
  • Enterprise operational reporting

Key Requirements

  • 3-5 years experience in CRM analytics
  • Bachelor’s Degree
  • Salesforce Certified Administrator OR Salesforce Business Analyst

Work Rights

Not specified

Tailored Resume

Cover Letter