Customer Experience Analyst

Harbingermotors

Garden Grove, CA, United States
$70,000—$90,000 usd py
On-site
Customer feedback analysis
Data tracking and reporting
Dealer onboarding support
This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health

Job Summary

  • This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health.
  • Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs.
  • Harbinger offers comprehensive health, dental & vision, early-stage stock options, and robust retirement savings.

Matching Summary

This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health.

Salary

$70,000—$90,000 USD

Skills & Requirements

Must-have

  • Customer feedback analysis
  • Data tracking and reporting
  • Dealer onboarding support
  • Vehicle delivery metrics
  • Operational health monitoring

Nice-to-have

  • Automotive industry experience
  • Cross-functional initiative support
  • Continuous improvement focus

Key Requirements

  • 2-4+ years in Customer Experience or similar roles
  • Strong analytical and organizational skills
  • Comfortable working with data and reporting tools
  • Clear written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter