Case Management Team Manager

Vitality Corporate Services Ltd

Bournemouth, United Kingdom
Competitive salary; bonus schemes rewarding perfor...
Hybrid – 2 days per week in the bournemouth or stockport office
Proven expertise in people leadership
Complex case and claims experience
Customer-centric decision making skills
Vitality Corporate Services Ltd is seeking a Case Management Team Manager to lead a high-performing team in Bournemouth or Stockport. The role focuses on people leadership, operational excellence, and customer service, requiring significant experience in claims management and team development

Job Summary

  • This role involves co-leading a high-performing team to deliver exceptional outcomes for members while balancing people leadership with operational excellence.
  • The position requires resolving escalated claims, driving quality and productivity, and championing smart cost management through accurate reporting.
  • Vitality offers a competitive salary, bonus schemes, a pension matching up to 6%, and award-winning health insurance benefits.

Matching Summary

Match Score: 85

Vitality Corporate Services Ltd is seeking a Case Management Team Manager to lead a high-performing team in Bournemouth or Stockport. The role focuses on people leadership, operational excellence, and customer service, requiring significant experience in claims management and team development.

Salary

Competitive salary; Bonus schemes rewarding performance; Pension up to 12% with 6% match

Skills & Requirements

Must-have

  • Proven expertise in people leadership
  • Complex case and claims experience
  • Customer-centric decision making skills
  • Significant claims handling experience 5 years plus
  • Excellent understanding of medical conditions

Nice-to-have

  • Compassionate and confident guidance style
  • Continuous improvement mindset
  • Active role in change initiatives
  • Smart cost management approach
  • Strong communication and interpersonal skills

Key Requirements

  • 5 years plus significant claims handling experience
  • Strong leadership and team management skills
  • Proven experience in case management or related field

Work Rights

Not specified

Tailored Resume

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