The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium
Job Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
This role is responsible for developing and implementing a comprehensive stadium-wide Guest Experience Program ensuring alignment across all departments and partners.
The position requires managing hiring, onboarding, and training for the stadium representative team while overseeing department budgets and third-party vendor relationships.
Matching Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
Skills & Requirements
Must-have
7+ years guest experience or venue operations
2+ years manager level experience
Staff training and performance management
Budget management and financial goals
Conflict resolution and problem solving
Nice-to-have
Experience with Las Vegas Raiders standards
Inclusive workplace culture commitment
Third-party vendor relationship management
Guest feedback data analysis skills
Key Requirements
7+ years in guest experience or venue operations
2+ years of manager level experience
Ability to work non-standard hours including evenings and weekends