Major Incident Manager

Amadeus Data Processing GmbH

Bogota, Colombia
Hybrid
Major incident response
24x7 follow the sun model
Itil practices
The IT Service Management team oversees the response to major Amadeus stability incidents, organized 24x7, follow the sun, model

Job Summary

  • The IT Service Management team oversees the response to major Amadeus stability incidents, organized 24x7, follow the sun, model.
  • As a Major Incident Manager, you will be accountable for the availability of production services provided by Amadeus to its customers.
  • Amadeus offers a competitive remuneration package, professional development opportunities, and a diverse and inclusive workplace.

Matching Summary

The IT Service Management team oversees the response to major Amadeus stability incidents, organized 24x7, follow the sun, model.

Skills & Requirements

Must-have

  • Major incident response
  • 24x7 follow the sun model
  • ITIL practices
  • Coordinate technical teams
  • Incident communication under pressure
  • Cloud and on-premises environments

Nice-to-have

  • Proactive incident prevention
  • Knowledge sharing and best practices
  • Enhance internal awareness
  • DevOps, networking, or system architecture experience

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5+ years of experience in IT incident management
  • ITIL certification
  • English fluency required

Work Rights

Not specified

Tailored Resume

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