Head Universal Banker, Bilingual English/spanish Speaking Preferred, Bayfront Branch

Workforcity

Miami, Florida, United States
Base: $46,600.00 - $60,800.00; bonus/equity: discr...
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Exceptional service delivery
Sales and service routines
Risk and control championing
** The Head Universal Banker position at Workforcity in Miami focuses on leading a branch team to deliver exceptional customer service while managing transactions and driving sales. The ideal candidate should have relevant experience in customer service and sales, preferably bilingual in English and Spanish, and will benefit from competitive compensation and employee benefits. **

Job Summary

  • The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.
  • Responsibilities include leading, coaching, and supporting Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.
  • In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards, competitive employee benefits, and paid time off packages.

Matching Summary

Match Score: 75

** The Head Universal Banker position at Workforcity in Miami focuses on leading a branch team to deliver exceptional customer service while managing transactions and driving sales. The ideal candidate should have relevant experience in customer service and sales, preferably bilingual in English and Spanish, and will benefit from competitive compensation and employee benefits. **

Salary

Base: $46,600.00 - $60,800.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Skills & Requirements

Must-have

  • Exceptional service delivery
  • Sales and service routines
  • Risk and control championing
  • Digital capabilities expertise
  • Client problem resolution

Nice-to-have

  • Positive can-do attitude
  • Customer first culture
  • Foster teamwork
  • Motivate others

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent
  • Face-to-face customer service experience
  • Digital engagement experience
  • Basic sales/referrals experience

Work Rights

Not specified

Tailored Resume

Cover Letter