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Marathon Health is seeking a Senior Help Desk Technician to provide advanced technical support in a remote capacity. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to customer service.
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Job Summary
The Senior Help Desk Tech provides advanced technical support for hardware, software applications, operating systems, and networking issues, with a strong focus on customer service and efficient problem resolution.
Collaborate with Tier 1 technicians to provide guidance, mentoring, and knowledge sharing, and coordinate with other Technology teams to resolve cross-functional issues.
Strict adherence to all IT Policies and Procedures, including HIPAA, PCI Compliance, and Hi Trust, is required.
Matching Summary
Match Score: 75
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Marathon Health is seeking a Senior Help Desk Technician to provide advanced technical support in a remote capacity. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to customer service.
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Salary
$30.00-35.00/hr; Not specified; Not specified
Skills & Requirements
Must-have
advanced technical support
hardware and software troubleshooting
network issue resolution
customer service focus
HIPAA and PCI compliance
Nice-to-have
mentoring junior staff
ITIL practices
healthcare environment experience
independent work
clear communication
Key Requirements
Associate's Degree in Information Technology
5 years' experience in technical support
Familiarity with incident tracking systems
Proven ability to troubleshoot in a corporate environment