Cisco UK is seeking a Cloud Engineer to support their WebEx platform, focusing on service operations and customer experience for Federal clients. The ideal candidate will possess extensive knowledge of VoIP protocols and experience with SRE and DevOps practices
Job Summary
Support Cisco WebEx’s Federal customers by working closely with global SRE teams and technical leads to manage day-to-day service operations, capacity planning, and customer escalations, ensuring a seamless and reliable customer experience.
Apply SRE and DevOps principles to operate a globally scaled, highly available, and stable cloud service on the WebEx platform, while developing and following ITIL-based processes to maintain operational excellence.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Matching Summary
Match Score: 85
Cisco UK is seeking a Cloud Engineer to support their WebEx platform, focusing on service operations and customer experience for Federal clients. The ideal candidate will possess extensive knowledge of VoIP protocols and experience with SRE and DevOps practices.
Salary
Base: $137,000.00 - $200,500.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) match, paid parental leave, disability, life insurance
Skills & Requirements
Must-have
WebEx platform and infrastructure
SRE and DevOps principles
VoIP protocols and architecture
Agile/Scrum development frameworks
Cloud service monitoring and troubleshooting
Nice-to-have
Oracle Session Border Controllers
Site Reliability Engineering practices
Complex regular expression proficiency
Cybersecurity principles and threat mitigation
Key Requirements
Bachelor’s degree plus 7 years of related experience, or Master’s degree plus 4 years, or PhD plus 1 year
U.S. Person required for FedRAMP High or IL-5 environments