Customer Service Representative

TransPerfect Translations International Inc

Fully remote
Strong english verbal and written communication skills
Ability to work rotating shifts for 24/7 coverage
High attention to detail in documentation
TransPerfect is seeking a Global Emergency Call Center Agent to provide support for clinical trial operations across multiple countries. The role requires strong communication skills, attention to detail, and the ability to work in a structured, high-compliance environment, with a focus on handling calls and documentation related to emergency medical contacts

Job Summary

  • The role involves supporting clinical trial operations across 60+ countries by validating emergency medical contact information.
  • Agents must handle both inbound calls from site staff and outbound checks to update contact lists while ensuring strict compliance.
  • This position offers the opportunity to join a global team providing 24/7 coverage with unique rewards at each of TransPerfect's 100+ offices.

Matching Summary

Match Score: 85

TransPerfect is seeking a Global Emergency Call Center Agent to provide support for clinical trial operations across multiple countries. The role requires strong communication skills, attention to detail, and the ability to work in a structured, high-compliance environment, with a focus on handling calls and documentation related to emergency medical contacts.

Skills & Requirements

Must-have

  • Strong English verbal and written communication skills
  • Ability to work rotating shifts for 24/7 coverage
  • High attention to detail in documentation
  • Experience handling international client escalations
  • Proficiency with CRM and call logging tools

Nice-to-have

  • Prior clinical trial or healthcare support experience
  • Empathy and calmness in emergency situations
  • Background in BPO or customer service environments
  • Willingness to use interpretation services as needed

Key Requirements

  • High school graduate or equivalent work experience
  • Excellent English communication skills required
  • Willingness to work rotating shifts

Work Rights

Not specified

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